Shared services is different from the model of outsourcing, which is where an external third party is paid to provide a service that was previously internal to the buying organization, typically leading to redundancies and re-organization. This sharing needs to fundamentally include shared accountability of results by the unit from where the work is migrated to the provider. The provider, on the other hand, needs to ensure that the agreed results are delivered based on defined measures.

Intersoft can provide shared services round the clock 24*7, 365 days. We work as an extended offshore arm of service provider using the same tools as used by the customer’s organization. Our shared services agreements have clearly defined Service Level Agreements (SLAs). A service level agreement (SLA) is a contract between a service provider (either internal or external) and the end user that defines the level of service expected from the service provider. SLAs are output-based in that their purpose is specifically to define what the customer will receive. Work is divided into various tiers like Tier 1(requiring very basic knowledge of system), Tier 2(requiring high level knowledge of system) and Tier 3(requiring advanced system knowledge).

Intersoft provides shared services in following areas

  • Business Process Outsourcing
  • IT Support
  • Network and Infrastructure Monitoring
  • Call Centre Support

Intersoft provides a service model designed to gain efficiencies in routine processing by leveraging common practices and enabling technology. Key benefits of working in shared service model

  • Reduces cost
  • Improves productivity
  • Promotes timely execution
  • Enables better decision making
  • Leverage existing and emerging technologies
  • Ensures acceptable levels of control and risk management
  • Optimizes skills/capabilities of the organization
  • Promotes collaboration across the extended enterprise

Case Studies

We are working with one of a leading service provider in the space of Search, Compliance, Background Screening and Checks in shared service model. We are helping them in data entry and data verification. We are helping them in compliance, data entry of records, background check verification and validation and providing evaluation reports.We are working them as extension remote team to be able to expand their delivery schedules to 24x7.

Intersoft is working with one of the leading player in Education services domain in shared services model. Intersoft is providing round the clock 24*7, 365 days network monitoring, infrastructure management and application monitoring services. Contact Intersoft for all your shared services requirements and leverage the advantage of our experience in shared services by increasing your efficiency at reduced cost.