The CMMI Product Suite contains an enormous amount of information and guidance which helps our organization improve its processes.

Materials which assist in the incorporation of the process and resultants from the implementation of the processes have been categorized at Intersoft Data Labs as follows:

• Materials to help Intersoft evaluate the content of processes
  • Information that is essential to our managerial, technical, support activities.
  
  
  
• Materials to help Intersoft improve process performance
  • Information that is used to increase the capability of our organization’s activities.

CMMI provides guidance for our managerial, technical and support processes and thus assists Intersoft in incorporating the following through out the organization:

Managerial Processes

• Establish and maintain a plan for managing our work.
• Make sure everyone involved is committed to performing and supporting the plan
• Develop and maintain cost, schedule, and product estimates.
• Compare the performance and progress to the plan and take corrective actions if found that the actual and planned results out of sync.
• Managing project risk and risks associated with creating and managing teams.
• Establish and maintain agreements with your suppliers and make sure that the same is satisfied from both the ends.

Technical Processes

• Develop, elaborate, and manage requirements, and to develop technical solutions that meet those requirements.
• Integration of product components depends on good interface information, and it needs to be planned and verified.
• Products and services developed are consistent with the requirements and satisfy the customer's needs through verification and validation practices.

Support Processes

• Manage the versions and configurations of work products as well as end products and services.
• Methods of ensuring that the processes that have been defined are being followed and the products which are developed meet the quality specifications as established.
• Measure and track the relevant information and plan ways to resolve issues formally by identification of the very root cause of the same.

The improvement information at Intersoft Data Labs includes the creation of a viable, improvable process infrastructure. The creation of the mentioned framework at Intersoft has been achieved in the following manner:

• Through training and standardization, we make sure everyone knows their roles and how to execute them in the process.
• We learned to use the measurement data that we collect to improve our process performance, innovate when processes need to evolve, and ensure our ability to meet changing needs.
• We make sure that resources are available for trained, empowered people to perform the process.
• Work products and the process documentation are controlled, and the progress against the process plan tracked.
• The Quality Group at Intersoft takes up the responsibility to evaluate that the process is being followed, and periodically brief the management on the process performance.
• Processes are made more capable by standardizing the same across the organization and monitoring their performance against historical data. Thus assisting the organization to detect variation in performance early enough to address it less expensively.
  

Processes incorporated at Intersoft are been improved through identification of the root causes for variability and innovative ways to fulfill the objectives.

Aligning the Quality (CMMI) process model with the Business Objectives at Intersoft Data Labs:

• Produce quality products or services:

Quality products are a result of quality processes. Intersoft has a strong focus on quality-related activities including requirements management, quality assurance, verification, and validation.


• Be an employer of choice. Intersoft firmly believes:

“Quality work is not done by accident; it is done only by skilled and motivated people.” Our organization emphasizes training, both in disciplines and in process.


• Enhance customer satisfaction:

Meeting cost and schedule targets with high-quality products that are validated against customer needs is Intersoft’s formula for customer satisfaction. Thus our organization lays emphasis on planning, monitoring, and measuring, and the improved predictability.


• Implement cost savings and best practices:

Processes at Intersoft are documented, measured, and continuously improved thus becoming best practices, resulting in cost savings for the organization. Usage of historical data collected to support schedule estimation, our organization is able to identify and widely deploy practices that work, and eliminate those that don't.


• Gain an industry-wide recognition for excellence:

The mantra for Intersoft to develop a reputation for excellence is to consistently perform well on projects, delivering quality products and services within cost and schedule parameters.

Intersoft’s Quality Management System (QMS) for managing software development ensures a high level of quality in all the software developed within the company. It also addresses special requirements for specific products and clients.

Many organizations today face downtime in their applications due to software glitches. Apart from leading to loss in sales, this can also cause harm to the organization’s reputation in front of the customers and shareholders. Software Quality Assurance is oriented towards “prevention” of these errors at each and phase of the Software Development lifecycle. It ensures that all agreed-upon standards and procedures are adhered to and resulting in other benefits like.

• Fewer latent defects in software, resulting in reduced effort and time 
• Higher reliability 
• Reduced maintenance costs 
• Reduced life cycle cost of software
  

Quality is not just about implementing a system or working towards a set standard. It is an attitude, a culture, a way of working, which not only improves businesses, but the way people work and live. Our Quality philosophy underlines the intent.