We deliver a full range of IT outsourcing and business process solutions and services through our Global Service Delivery organization (GSD). Central to GSD’s success is our ‘blended outsourcing’ model – which mixes onsite, onshore and offshore resources to effectively deliver services to our customers with a right mix of cost, quality, and performance. These hubs of our staff and infrastructure offer our customers round-the-clock service across multiple time zones. This model uses a unique mix of people, process and technology which are customized for each customer to deliver an integrated service locally.
Intersoft starts an engagement by developing a deeper understanding of client requirements, client business goals and accordingly proposes the right team structure. Our team is generally a combination of onshore and offshore resources balancing cost and project specific needs.
Intersoft has an experienced set of professionals available at onsite for existing and new client needs. They are expert in working with their offshore counter parts remotely and have played key roles in many successful engagements. In a particular project engagement, Intersoft onshore lead provides an overall project oversight as well as Program Management. In case of issues and project risks, he will be immediate point of escalation and will provide timely response and resolution to issues. Intersoft offshore manager and team members will be in constant communication with lead at onsite for ongoing exchange of requirements, review of architectural decisions, review of Intersoft intermediate deliverables and status reporting. Intersoft has successfully managed many customer initiatives ranging from medium size teams to large size teams based on its GSD model. By having Intersoft resource presence at onsite helps client work with extended offshore teams as if they are working in same location.
Clients generally interact with onsite leads to discuss their requirements, share issues, demonstrations, answer queries, integration aspects with different systems where other teams may be engaged, get logistics in place like system access etc. Intersoft onsite manager and leads communicate with offshore counter parts on daily basis in conference calls and exchange information, knowledge, get updates for quick turn arounds. By leveraging GSD model, Intersoft has successfully delivered complete end to end solutions from initial discovery to design, development, production meeting customer expectations in all aspects
Follett, American DataBank, BTE, Prometric, B&T, OTS, AMTDirect are some of the several customers that have benefited over the years from Intersoft GSD model with end to end solution deliveries meeting quality, cost and schedule targets. The below picture depicts the multi-tier arrangement that Intersoft proposes for engagement in Global Service Delivery model. The exact number of resources at onsite and offshore generally varies in each project according to nature of the engagement, size and complexity of work, client requirements.